DOCTOR LIVE POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY
ONLINE CONSULTATION : In n case of online consultation with Doctor Live, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.The customer is required to raise the Refund request with Doctor Live customer care within 3 days ( Three Days ) from the time of submission of query or receiving of response. The request for the Refund will be validated by the doctor live customer care team.In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 ( Tthirty ) days from the date of submission of the request for Refund.For any further Refund related information please write to : [email protected].. Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons. At the sole discretion of Doctor live, pursuant to conducting of investigation or discussion with the customer, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.Doctor live reserves the right to make the final decision in case of a conflict. The total aggregate liability of Doctor live with respect to any claims made herein shall be (50%) fifty percent of the total consultation fee maid by the customer.
SHIPPING CHARGES: Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information,For any further Refund related information please write to : [email protected]
Complaints and grievance redressal: Doctor Live addresses discrepancies and grievances of all Users with respect to processing of information in a time bound manner. So Doctor Live has designated Mr. VB RAJAN as the grievance officer, If you have any grievance with respect to our use of your information or who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:
Sending a letter to Our Registered office : “Grievance Officer, Doctor Live Media Private Limited , AP-VIII-158 , Menothumali Building, Asamannoor, Ernakulam, Kerala, India
Sending an email to: [email protected]
Registered Office Address:
Doctor Live Media Private Limited, AP-VII-158, AM Road, Menothumalil Building, Asamannoor, Ernakulam, Kerala, India - 683549