DOCTOR LIVE POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

ONLINE CONSULTATION : In n case of online consultation with Doctor Live, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.The customer is required to raise the Refund request with Doctor Live customer care within 3 days ( Three Days ) from the time of submission of query or receiving of response. The request for the Refund will be validated by the doctor live customer care team.In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 ( Tthirty ) days from the date of submission of the request for Refund.For any further Refund related information please write to : [email protected]. Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons. At the sole discretion of Doctor live, pursuant to conducting of investigation or discussion with the customer, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.Doctor live reserves the right to make the final decision in case of a conflict. The total aggregate liability of Doctor live with respect to any claims made herein shall be (50%) fifty percent of the total consultation fee maid by the customer.

Links to third-party advertisements and Pharmacy Products : The links to third-party advertisements, third party websites or any third party electronic communication services (referred to as “Third Party Links”) may be provided on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with Doctor live unless expressly specified on the Website.If you access any such Third Party Links, we request you review the website’s privacy policy. We are not responsible for the policies or practices of Third Party Links.

SHIPPING CHARGES: Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information,For any further Refund related information please write to : [email protected]

Changes in the privacy policy: Doctor live may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Doctor Live treats User's Personal Information, Doctor Live will display a notice on the Website or send Users an email. If a User uses the Service after notice of changes have been sent to such User or published on the Website, such User hereby provides his/ her/ its consent to the changed practices.also you may review the changed terms prior to continuing to use the Doctor Live Services.Any Time, if you object to any of the changes to our terms and conditions, and you no longer wish to use the Services, you can contact : [email protected] to deactivate your account at any Time.

Complaints and grievance redressal: Doctor Live addresses discrepancies and grievances of all Users with respect to processing of information in a time bound manner. So Doctor Live has designated Mr. VB RAJAN as the grievance officer, If you have any grievance with respect to our use of your information or who will redress the grievances of the Users expeditiously but within one month from the date of receipt of grievance, and who can be reached by:

Sending a letter to Our Registered office : “Grievance Officer, Doctor Live Media Private Limited , AP-VIII-158 , Menothumali Building, Asamannoor, Ernakulam, Kerala, India

Sending an email to: [email protected]

Contact us : You may contact us with any questions relating to this Privacy Policy by submitting your request : [email protected]

Registered Office Address:

Doctor Live Media Private Limited,
AP-VII-158, AM Road,
Menothumalil Building, Asamannoor,
Ernakulam, Kerala, India - 683549